Refund policy

Returns

As a MIIEGO customer, you have a 30-day full right of return to return and cancel your order when you shop at MIIEGO.com. The right of withdrawal begins from the day you receive the item. Should you regret your purchase, please contact us support@miiego.com before returning the item.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time. Should the purchase be canceled within 30 days, we will refund the entire purchase price (this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest standard delivery that we offer) if the conditions below are met.

In order to exercise the right of withdrawal, you must notify us that you wish to cancel no later than 30 days after receiving your order. Once you have notified us that you wish to cancel, you have 14 days to send the item back to us.

Uncollected items in a parcel shop are NOT considered returned items, but the customer will be charged for return shipping, and can choose to have the package resent upon payment of a new shipping fee. All costs of returning the item to MIIEGO are borne by the consumer. There is no right of cancellation for traders.

The right to cancel a purchase and receive a full refund of the purchase price can only be exercised and met if the item is returned in the same condition as received. This assumes that the item still appears new so that it can be sold again. This also includes intact, complete and undamaged packaging, as the original packaging is a significant part of the product value. Therefore, always take extra care of the original packaging in case you want to exercise the right of withdrawal. Missing or damaged original packaging results in a decrease in the sales value. If the packaging is not returned or is not intact/complete, a EUR 20 depreciation fee (equal to the original packaging) will be deducted.

If the item has otherwise lost value, and this is because you have used it in a way other than what was necessary to determine the nature, properties and the way it works of the item, you can only get part of the purchase price back. Alternatively, you can use our Satisfaction Guarantee Scheme. The amount you can get back by exercising the right of withdrawal depends on the commercial value of the item.

If you regret your purchase, the purchase amount will be returned and refunded to the same payment method/credit card you used to place the order, unless we have agreed otherwise. The amount will be returned within 5 business days after we have received the returned product back and confirmed that it complies with the rules for canceling the order.

Remember to enclose a copy of the invoice or order confirmation when you return the product to us. You are responsible for sending returned goods back to us. Therefore, remember to save the postal/delivery receipt as documentation that the item has been sent to us. Please note – we do not accept packages sent to parcel shops, cash on delivery or similar. Any questions should be directed to MIIEGO's customer service.