Shipping policy

International delivery

Normally, all orders will be processed and leave our Danish warehouse between 1-2 business days after order placement. However, during promotions, holidays and peak seasons, slightly longer delivery times may occur.

Once your package has been shipped, you will receive package information via email in the form of a package number and Track n’ Trace link, so you can track your shipment. MIIEGO assumes no responsibility for any delays due to weather conditions, strikes, problems with the package carrier or third-party logistics.

Delivery costs depend on the receiving country and are fully visible at checkout. 

Our responsibility for delayed deliveries

We always try to deliver products within the estimated time frame. Sometimes, however, delays may occur due to unforeseen circumstances with our shipping partners, including force majeure. MIIEGO A/S cannot be held responsible for this.

Our responsibility for damaged products during transport

We assume responsibility for damage to products that occurred during transport. If you experience transport damage, you must immediately notify the carrier and also contact us directly. Responsibility passes to you as soon as you have physically received the product.

If you choose to send a product back to us, you are responsible for any damage during transport until we have physically received the products back from you. Please note that returned products must be sent directly to our address and not to a parcel shop or the like.

Returns

As a customer at MIIEGO, you have a 30-day full right of return to return and cancel your order when shopping at MIIEGO.com. The right of withdrawal begins on the day you receive the goods. Should you regret your purchase, please contact us at support@miiego.com before returning the goods.

You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time. Should the purchase be canceled within 30 days, we will refund the entire purchase price (this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest standard delivery that we offer) if the conditions below are met.

Please note: you as the customer are responsible for all costs associated with the return.

In order to exercise the right of withdrawal, you must notify us of your wish to cancel no later than 30 days after receiving your order. Once you have notified us of your wish to cancel, you have 14 days to send the goods back to us.

Uncollected goods in the parcel shop are NOT considered returned goods, but the customer will be charged for return shipping, and can choose to have the package resent upon payment of a new shipping fee. All costs of sending the goods back to MIIEGO are borne by the consumer. There is no right of withdrawal for traders.

The right to cancel a purchase and receive a full refund of the purchase price can only be exercised and met if the goods are returned in the same condition as received. This therefore requires that the goods still appear new so that they can be sold again. This also includes intact, complete and undamaged packaging, as the original packaging is a significant part of the product value. Therefore, always make sure to take extra care of the original packaging in case you want to use the right of withdrawal. Missing or damaged original packaging leads to a decrease in the sales value. If the packaging is not included in the return or is not intact/perfect, a depreciation fee of EUR 20 will be deducted (e.g. original packaging).

If the item has lost value, and this is because you have used it in a way other than what was necessary to determine the nature, properties and the way it works, you can only get a part of the purchase amount back. Alternatively, you can use our Satisfaction Guarantee Scheme. The amount you can get back by exercising the right of return depends on the commercial value of the item.

If you regret your purchase, the purchase amount will be returned and refunded to the same payment method/credit card you used when placing the order, unless we have agreed otherwise. The amount will be returned within 5 business days after we have received the returned product back and confirmed that it complies with the rules for canceling the order.

Remember to enclose a copy of the invoice or order confirmation when you return the product to us. You are responsible for sending returned goods back to us. Therefore, remember to save the postal/delivery receipt as documentation that the goods have been sent to us. Please note – we do not accept packages sent to parcel shops, cash on delivery or similar. Any questions should be directed to MIIEGO's customer service.

Please note that products purchased from one of our MIIEGO retailers must be returned to the same retailer where you originally purchased the product in accordance with their terms of sale.